Privacy policy

When you shop with Thirty World or use our website, we may collect:

• Contact and delivery details: name, email, phone number and delivery address.
• Order information: items ordered, order history, payment method, and payment confirmation details where applicable.
• Account information: login details and account preferences, if you create an account.
• Activity on the site: cart and wishlist activity, and pages viewed.
• Support conversations: messages you send us by email, phone or WhatsApp.
• Technical data: device, browser and usage data, plus cookies and local storage.
• Marketing preferences: whether you've opted in or out of updates.

• Process, confirm and deliver your orders
• Provide customer support and handle returns or refunds
• Keep your account working and secure
• Improve the website and shopping experience
• Send marketing updates by email, SMS or WhatsApp, only if you've opted in. You can opt out at any time.
• Prevent fraud and misuse, and meet legal and accounting obligations

We don't sell your personal information. Ever.

We share it only with the partners who help us run the store, and only what they need to do their job:

• Technology, hosting and database providers
• Delivery partners (name, phone and address, so they can deliver your order)
• Payment providers
• Analytics providers
• Communication tools (email, SMS, WhatsApp)
• Marketing and advertising partners

If you've opted in, we may send you updates about drops, offers and news by email, SMS or WhatsApp. You can opt out anytime: use the unsubscribe link in emails, reply to opt out of messages, or contact us directly and we'll take care of it.

We use cookies and browser local storage to keep the site working properly: keeping items in your cart, remembering your preferences, keeping you signed in, understanding how the site is used so we can improve it, and supporting advertising measurement and attribution tools such as Meta Pixel when enabled.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the site work (for example, your cart may not be saved between visits). We may add more detailed consent preferences later if required.

We take reasonable technical and organizational measures to protect your information. That said, no online system is perfectly secure, and we can't guarantee absolute security, so we also keep what we collect to what we actually need.

We keep personal information only as long as needed for orders and delivery, customer support, legal, accounting and security obligations, and the normal operation of the business. When it's no longer needed, we delete or anonymize it.

You can contact us at support@thirtyworld.co to request access to, correction of, or deletion of your personal information, where applicable. We'll respond as quickly as we reasonably can.

If we update this policy, we'll post the new version here with a new "last updated" date.

Questions about privacy? Email support@thirtyworld.co or message us on WhatsApp at +961 76 595 384.