Returns & refunds
Supplements can't be returned unless they arrive damaged or we sent the wrong item. If that happens, message us quickly and we'll make it right.
What we can take back
- Supplements that arrive damaged or defective, reported the same day
- Wrong or missing items, reported within 48 hours of delivery
- Unused accessories in their original condition and packaging, within 7 days of delivery
- Supplements you've changed your mind about, sealed or opened
- Damage reported after the day of delivery, or a wrong item after 48 hours
- Sale, clearance and final-sale items, unless they arrive damaged or wrong
- Used accessories, or accessories without their original packaging
For safety and quality reasons, supplements can't come back once they've left us. The exception is a mistake on our side: damaged or defective items reported the same day, and wrong or missing items reported within 48 hours.
Damaged or wrong items
Check your order when it arrives. If something's wrong, message us on WhatsApp with your order number and clear photos of the problem:
- Damaged or defective: the same day it's delivered.
- Wrong or missing items: within 48 hours of delivery.
Once we've confirmed it, we'll make it right.
How to start a return
- Message usOn WhatsApp or by email, with your order number, the item and the reason. If it's damaged, defective or wrong, add clear photos.
- We confirm the next stepWe review your request and tell you what happens next before you send anything back.
- We make it rightOnce it's approved, we arrange the fix. Refunds go out through Whish within 3 business days.
WhatsApp +961 76 595 384 or email support@thirtyworld.co.
Refunds
Approved refunds are sent through Whish within 3 business days of approval. We'll message you once it's sent.
Accessories
Unused accessories, and apparel as we add it, can be returned within 7 days of delivery, in their original condition and packaging.
Changed your mind? We'll take back an eligible item, but the refund may be reduced by the delivery, collection and payment costs we paid on the order. We'll always tell you the exact amount before you confirm the return.
Cancellations
- Before dispatch: you can cancel. Message us as soon as possible.
- After dispatch: orders can't be cancelled once they're with the delivery company. If the item can be returned, you can request a return after delivery instead.